Donor Communications Representative

Development · durham, North Carolina
Department Development
Employment Type Full-Time
Minimum Experience Mid-level
Compensation $50,000+ DOE

BACKGROUND

Veterans and service members are at 50% higher risk of suicide than their peers who haven’t served. Since 2001, 114,000+ veterans have died by suicide. Without change, by 2030, 60,000 more lives will be lost. The problem is clear: The systems in place aren’t working; the status quo is no longer acceptable.  


We’re not your typical nonprofit. We’re the only national, veteran-founded-and-led nonprofit focused solely on military suicide prevention. We use data insights, best-in-class technology, commercial marketing best practices and evidence-based services to find and serve veterans at acute risk for suicide. 


What started as three veterans answering a toll-free number in 2010 has grown into an innovative, agile, and data-driven tone-setter that’s leading change, building community and, most importantly, saving lives. Our vision is a nation where veterans and service members have no greater risk for suicide than any other American; our line in the sand is to reduce the military suicide rate by 40% by 2030, saving 2,400+ lives per year. We work tirelessly to make it a reality and we’re growing rapidly (doubling staff, doubling revenue YoY) to meet increased demand and opportunities to save more lives. 


Learn more about our vision, theory of change, and our team by visiting https://stopsoldiersuicide.org/.  


THE OPPORTUNITY

Stop Soldier Suicide (SSS) is looking for a talented, goal-oriented Donor Communications Representative, to join our development team. We want someone who steps up every day to fuel the life-saving work we do with American veterans and service members.


To accomplish the mission, it is vital that we have an exceptional team. Mediocrity is not an option. Our headquarters is located in North Carolina’s Research Triangle, but our focus is finding the right teammates to make our goal of decreasing the veteran suicide rate a reality. We’re open to remote work for candidates outside our geographic area, provided you are flexible in accommodating various time zone differences (EST or CST highly preferred). 


Reporting to the Director of Corporate Partnerships, the Donor Communications Representative is responsible for prospecting, identifying, qualifying, and cultivating relationships with new corporate partners. He/She/They will spend time identifying new corporate prospects, conducting research to qualify prospective partners, securing initial discovery phone calls, and following up with timely and relevant materials. They will use various online platforms to better understand a company’s giving interests and help build a case for support. The Donor Communications Representative is also expected to work collaboratively within the organization to improve the donor experience and lifecycle.


To succeed in this role, you should be mission-driven, not afraid to take risks, comfortable working independently and taking initiative. Successful candidates will model Stop Soldier Suicide’s True North competencies: Impact, Judgement, Innovation, Courage, Agility, and Inclusion. 


RESPONSIBILITIES

The Donor Communications Representative shares our passion for saving the lives of veterans, thrives in a fast-paced environment, and will be entrusted with the following key responsibilities:

  • Identify prospective corporate partners and conduct research to establish mission alignment.
  • Contact prospective/current corporate partners via cold calls, emails, and social media to activate or increase giving levels. 
  • Field incoming calls to assess and qualify potential partners for levels of support and direct them to the appropriate internal contact for follow up. 
  • Follow prescribed process and scripting for conducting a call, and provide feedback on how the process can be improved.
  • Review current corporate partners to identify upsell and/or cross department opportunities to increase giving level. 
  • Achieve qualitative and quantitative targets, for example 50 outreach activities per day to meet established donor goals. An outreach activity may be defined as emails, discovery phone calls/meetings, social media outreach, etc. 
  • Use information from multiple systems simultaneously to target appropriate donor engagement activities, update donor records as needed and to record outcomes of calls.
  • Consistently track all communication/outreach with prospective, past and current corporate partners via Salesforce.
  • Schedule qualifying meetings for the Director of Corporate Partnerships to further assess a prospect's potential for investment with SSS.
  • Efficiently analyze data to create/recommend new engagement strategies and optimize existing processes and approaches..
  • Complete other duties as assigned.


QUALIFICATIONS

We’re looking for individuals who are committed to the mission, vision, and values of Stop Soldier Suicide. In addition, the Donor Communications Representative should possess the following key attributes:

  • Bachelor’s Degree in Business, Communications, Non-profit management or related field is preferred.
  • 2+ years of relevant experience in development, nonprofit management, or project management.
  • Demonstrated success in a fast-paced environment and possesses an entrepreneurial spirit, sound decision-making and interpersonal skills.
  • Desire to meet and exceed documented performance goals and welcomes challenges.
  • Tech savvy and proficient in using multiple computer applications and systems. 
  • Ability to work with multiple stakeholders and partners with a “get it done” mentality.
  • Motivated to work for a mission-driven organization that values initiative, teamwork, and drive to continuously perform and improve on behalf of our service members and veterans. 
  • Military background/experience/connection preferred.


OBJECTIVES AND KEY RESULTS (OKRs)

This individual is responsible for meeting the following Objectives and Key Results during the first 90-180 days:

  • Increase revenue generated through Corporate Partnerships by conducting frequent and effective outreach and follow up.
  • Keep an accurate record of data on corporate partner activity and contribute to the development of our engagement strategies.
  • Support corporate partner retention and upsell initiatives by creating and maintaining a positive, working relationship with our existing and past donors.


CORE COMPETENCIES (OUR TRUE NORTH)

Impact: Consistently delivers quality results; demonstrates a passion for winning, strong work ethic, a bias for action and commitment to achieving life-saving work with integrity, honesty, and in accordance with our values.


Judgment: Makes data-based decisions with decisiveness, balancing short-term and long-term considerations and ensuring decisions advance the SSS mission.


Innovation: Identifies and champions new ideas, continuous improvements, and transformative solutions that enable us to better achieve our mission of serving service members and veterans.


Courage: Communicates with candor and transparency and demonstrates the confidence to make tough decisions, take smart risks, and question actions that are inconsistent with our values. 


Agility: Continuously learns and adapts to obstacles, setbacks or uncertainty with tenacity and resolve; embraces change and challenges as opportunities to learn new skills and grow.


Inclusion: Win as one by demonstrating unwavering respect for teammates, freely sharing information, collaborating with and supporting your colleagues, and leveraging differences that make us stronger. 


WORK ENVIRONMENT AND PHYSICAL DEMANDS

The majority of the work required is performed in an office environment (a blend of virtual and office in light of COVID-19) with the flexibility to be fully remote. The team member must be able to effectively maneuver within the office area and perform essential functions necessary to perform the job duties and meet the OKRs described above. 


SALARY AND BENEFITS

This is a full-time, exempt position. Salary is commensurate with experience. Stop Soldier Suicide offers a benefits package for full-time teammates that includes personal time off, parental leave, military leave (as applicable), medical, dental, vision and life insurance, short and long term disability benefit, Employee Assistance Program, and a matching retirement plan.  


RECRUITING PROCESS

Applications will be reviewed on a rolling basis. A recruiter will be in touch to discuss next steps.  


Stop Soldier Suicide is committed to nondiscriminatory employment practices that are fully compliant with all federal, state and local laws and regulations, including making reasonable accommodations for its disabled employees as set forth in the Americans with Disabilities Act.


Thank You

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  • Location
    durham, North Carolina
  • Department
    Development
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level
  • Compensation
    $50,000+ DOE