Donor Engagement Manager

Marketing & Development · Durham, North Carolina
Department Marketing & Development
Employment Type Full-Time
Minimum Experience Mid-level
Compensation $50,000-$55,000 DOE

The risk of suicide is 50% higher for veterans than for those who have not served. Since 2001, 114,000+ veterans have died by suicide. Without change, by 2030, 60,000 more lives will be lost. The problem is clear: The systems in place aren’t working. Getting help isn’t easy and trying to navigate a complicated maze of organizations and resources can be overwhelming when you’re in crisis.

Stop Soldier Suicide is the first national, veteran-founded-and-led nonprofit focused on military suicide prevention. What started as a grassroots effort in 2011 has grown into a thriving organization that’s driving change, building community and, most importantly, helping those who’ve served and sacrificed for our country. Our vision is to reduce veteran suicide to civilian parity by 2030, saving 2,400 lives per year. 

Now, we're looking for a Donor Engagement Manager to help take us to the next level. 

  • Do you have a proven track record in high growth environments, with a hands-on approach to data-driven, donor-centric fundraising principles?
  • Have you strategically increased revenue while building long-term relationships with supporters?
  • Are you a team player, driven and highly resilient?

If this sounds like you, please apply! 

To learn more, visit

Position Summary

The Stop Soldier Suicide (SSS) Donor Engagement Manager will support the procurement and stewardship of leadership level philanthropic gifts and other sources of funding.  This role will be responsible for executing strategic objectives through ongoing cultivation, solicitation, and stewardship of existing and new donors.  The manager will take donors from excited to committed and provide high quality engagement, connection, follow-through, and responsiveness. He/She/They will help drive, manage and advance our donor pipeline, explore new donor pipeline opportunities, and proactively seek to connect donors with giving opportunities connected to their interest, and more.  

This self-motivated, solution-oriented individual will serve as a pivotal development staff member working to ensure the donor file is well cultivated and nurtured to grow over time. Success in this role is defined as donor growth in gift size and frequency, increased lifetime value, reduced churn, and increased size and health of the overall donor file.



Donor Portfolio Management

  • Manages full cycle of donor engagement of portfolio donors
  • Assists donors with achieving their philanthropic goals through the organization
  • Builds and strengthens relationships with donors through consistent communication via phone, email, video conference, mail, and in-person points of contact
  • Stewardship and cultivation of new grassroots and leadership level donors
  • Coordinates with the Director of Donor Engagement on individual giving solicitation strategies
  • Aspires to transform fundraising and philanthropy through the principles of the Donor-Centric Fundraising model

Donor Relations Systems

  • Works with the Director of Donor Engagement to design, document, and implement a systematic and integrated donor relations program that encompasses moves management strategies, portfolio management and donor recognition
  • Works with the Director of Donor Engagement to develop and assess policies and procedures that are essential for a comprehensive donor relations program

Strategic Focus

  • Uses organizational Alignment Plan to increase fundraising momentum to achieve year-over-year revenue goals

Knowledge/Skills Required

  • Generates creative solutions for stewarding donors in order to advance Leadership Level Giving efforts to maintain and strengthen high-quality individual relationships with leadership donors
  • Thinks strategically about donor engagement
  • Excellent organizational, interpersonal, verbal and written communication skills
  • Excellent social skills, with large groups as well as with individuals
  • Ability to work independently and as part of a team
  • Detail oriented, well organized, focused and goal-oriented, with a high level of initiative and energy
  • Problem-solving skills and using judgment in situations requiring independent initiative and tact
  • Agile, self directed, flexible, and comfortable with change/ambiguity
  • Solution-oriented collaborative abilities
  • Motivated by values initiative, teamwork, and drive to continuously perform and improve on behalf of our service members and veterans 


  • Bachelor’s degree and 5+ years relevant experience in development, nonprofit management or project management
  • Proven success in soliciting leadership level and major giving commitments at $1,000 or more
  • Excellent command of current and effective development strategies across a variety of platforms that yield results 
  • Proficiency in Salesforce or similar CRM/fundraising software 
  • Ability to work with multiple stakeholders and partners with a “get it done” mentality
    • Ability to establish and maintain professional boundaries in working with clients and colleagues 
    • Demonstrated commitment to achieving ambitious performance outcomes and resiliency against setbacks and unexpected obstacles  
    • Practiced oral and written communication skills, ease and confidence as a public speaker
  • Positive attitude and empathy for service members, veterans, and their families
  • Commitment to SSS’s mission, vision, and demonstration of core values in daily work

Work Environment and Physical Demands

During periods of time with no COVID-related restrictions, the majority of work required is done in an office environment, with infrequent work-related travel and activities outside the office. At present, the ability to work remotely is required, including access to an adequate internet service provider and home office space sufficient to perform required job duties.

Employee must be able to effectively maneuver within the office area and perform essential functions necessary to perform the job duties and meet the KPIs described in this Job Description. Stop Soldier Suicide is committed to nondiscriminatory employment practices that are fully compliant with all federal, state and local laws and regulations, including making reasonable accommodations for its disabled employees as set forth in the Americans with Disabilities Act. 

Thank You

Your application was submitted successfully.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

  • Location
    Durham, North Carolina
  • Department
    Marketing & Development
  • Employment Type
  • Minimum Experience
  • Compensation
    $50,000-$55,000 DOE