Counselor/Social Worker

Wellness Center · durham, North Carolina
Department Wellness Center
Employment Type Full-Time
Minimum Experience Mid-level
Compensation $50k - $55k DOE

BACKGROUND

Veterans and service members are at 50% higher risk of suicide than their peers who haven’t served. Since 2001, 114,000+ veterans have died by suicide. Without change, by 2030, 60,000 more lives will be lost. The problem is clear: The systems in place aren’t working; the status quo is no longer acceptable.  


We’re not your typical nonprofit. We’re the only national, veteran-founded-and-led nonprofit focused solely on military suicide prevention. We use data insights, best-in-class technology, commercial marketing best practices and evidence-based services to find and serve veterans at acute risk for suicide. 


What started as three veterans answering a toll-free number in 2010 has grown into an innovative, agile, and data-driven tone-setter that’s leading change, building community and, most importantly, saving lives. Our vision is a nation where veterans and service members have no greater risk for suicide than any other American; our line in the sand is to reduce the military suicide rate by 40% by 2030, saving 2,400+ lives per year. We work tirelessly to make it a reality and we’re growing rapidly (doubling staff, doubling revenue YoY) to meet increased demand and opportunities to save more lives. 


Learn more about our vision, theory of change, and our team by visiting https://stopsoldiersuicide.org/.  


THE OPPORTUNITY

Stop Soldier Suicide is looking for driven and compassionate Licensed, Master’s-level Social Workers or Counselors who want to go beyond making a difference. Our Wellness Coordinators literally save lives through pinpoint data, cutting-edge technology and a one-of-a-kind suicide intervention model. The role of Wellness Coordinator is critical in the support of the mission of Stop Soldier Suicide.  This role is responsible for handling incoming requests for assistance, conducting suicide screenings and risk assessments, employing clinical interviewing, monitoring and life coaching skills, and otherwise providing targeted case management services to the military and veteran community across the United States. This position helps clients at all risk levels, including those exhibiting strong suicidal ideation and behaviors. In addition to assisting at-risk clients stabilize and manage their suicide risk, Wellness Coordinators establish long-term trusted relationships with at-risk clients and assists them in achieving empowerment, connectedness and a greater sense of purpose. The Wellness Coordinator is further responsible for connecting clients with appropriate resources and supports based on each client’s unique needs.

 

 

To accomplish the mission, it’s vital that we have an exceptional team. Mediocrity isn’t an option. Our headquarters is located in North Carolina’s Research Triangle, but our focus is finding the right teammates to make our goal a reality. We’re open to remote work for candidates outside our geographic area, provided you are flexible in accommodating various time zone differences (EST or CST preferred). Successful candidates will model Stop Soldier Suicide’s True North competencies: Impact, Judgement, Innovation, Courage, Agility, and Inclusion. 


RESPONSIBILITIES

The Wellness Coordinator shares our passion for saving the lives of veterans, is not afraid to “make the ask,” thrives in a fast-paced environment, and will be entrusted with the following key responsibilities:

  • Respond within established timeframe to assigned client help requests by presenting a helpful, engaged and empathetic approach
  • Meet remotely and face-to-face with clients to conduct intakes, assessments and supportive case-management services
  • Work directly with clients in identifying barriers to self-sufficiency and developing action plans with needs-based objectives for overcoming these barriers through an established process
  • Research and evaluate resources and services for referrals to clients, including post-resource follow-up to monitor resource effectiveness in solving specific client needs
  • Conduct appropriate follow-up services and support to high-risk clients, including ongoing case management, advocacy, systems navigation, and action planning
  • Create and maintain all client documentation to include required intake, suicide risk assessment, life coaching and wellness information per established procedures and protocols
  • Conduct complex suicide-risk assessments and suicide risk-management processes to measure and monitor client risk and wellbeing
  • Utilize clinical interviewing and monitoring best practices to build appropriate therapeutic alliances with clients and elicit suicide ideation and personal risk factors
  • Regularly update client files to track individual needs, assessments, strategies and progress through ongoing case management and follow up
  • Participate in meetings and required work events, including staffing meetings to review and discuss cases involving high-risk clients and to assess associated issues for purposes of case management decisions, peer support and learning opportunities for the Wellness Center team
  • Prepare and submit data and reports following established timelines and procedures
  • Remain current with relevant literature, studies, and best practices in this field and demonstrate initiative through immersive learning and appropriate application in daily work
  • Perform other duties as assigned


QUALIFICATIONS

We’re looking for individuals who are committed to the mission, vision, and values of Stop Soldier Suicide. In addition, the Wellness Coordinator should possess the following key attributes:

  • Must believe in the core values of Stop Soldier Suicide and be driven by the mission of the organization to reduce military suicide rates to reach civilian parity by 2030
  • Master’s Degree in social work, counseling, or closely related field human services field is required
  • Provisional license is required
  • Minimum of two years’ experience working with vulnerable and at-risk clients, preferably in a crisis contact center environment with at-risk veterans
  • Hands-on crisis management and triage experience highly preferred
  • Military experience highly preferred; disabled veterans strongly encouraged to apply
  • Must be adaptable and able to work in an innovative environment and a culture of excellence and accountability
  • Ability to be highly professional and empathetic in all personal dealings with clients and family members, including those at high-suicide risk
  • Ability to establish and maintain professional boundaries in working with clients
  • Capability to research and identify resources within communities across the United States
  • Ability to work independently as well as be a part of the team, with minimal day-to-day supervision
  • Ability to maintain a positive attitude, high degree of self-motivation, empathy, and resourcefulness
  • Commitment to proactive team participation and support
  • Must be client-focused and demonstrate a willingness to assist where/when needed
  • Must exhibit strong written and verbal communication skills with both internal and external contacts, including skills in active listening, development of client rapport, and conflict resolution
  • Ability to assess and handle crisis situations and respond effectively, including effectively working with difficult clients
  • Demonstrated proficiency in using Microsoft Outlook, Word, Excel and other Microsoft applications
  • Ability to conduct internet searches and conduct web-based research to meet client needs; familiarity with Slack and Salesforce systems is preferred but not required
  • Must be prompt and dependable
  • Must further professional development by participating in and seeking out training opportunities
  • Must submit to and pass all required background checks as reasonably may be established


OBJECTIVES AND KEY RESULTS (OKRs)

This individual is responsible for meeting “at expectations” or above ratings on each of the following performance benchmarks:

  • Client connection rates within established timeline
  • Support, resourcing and referrals to clients within established timeline
  • Individual client satisfaction ratings per established metrics based on client survey feedback
  • Compliance with established Wellness Center operating procedures and protocols, including timely and complete documentation
  • Competency in conducting client intakes, suicide screenings and risk assessments, life coaching and follow-up technique at minimally acceptable levels


CORE COMPETENCIES (OUR TRUE NORTH)

Impact: Consistently delivers quality results; demonstrates a passion for winning, strong work ethic, a bias for action and commitment to achieving life-saving work with integrity, honesty, and in accordance with our values.


Judgment: Makes data-based decisions with decisiveness, balancing short-term and long-term considerations and ensuring decisions advance the SSS mission.


Innovation: Identifies and champions new ideas, continuous improvements, and transformative solutions that enable us to better achieve our mission of serving service members and veterans.


Courage: Communicates with candor and transparency and demonstrates the confidence to make tough decisions, take smart risks, and question actions that are inconsistent with our values. 


Agility: Continuously learns and adapts to obstacles, setbacks or uncertainty with tenacity and resolve; embraces change and challenges as opportunities to learn new skills and grow.


Inclusion: Win as one by demonstrating unwavering respect for teammates, freely sharing information, collaborating with and supporting your colleagues, and leveraging differences that make us stronger. 


WORK ENVIRONMENT AND PHYSICAL DEMANDS

The majority of the work required is performed in an office environment (a blend of virtual and office in light of COVID-19) with the flexibility to be fully remote. The team member must be able to effectively maneuver within the office area and perform essential functions necessary to perform the job duties and meet the OKRs described above. Successful candidates must be able to work flexible hours, including weekends, as needed and have the ability for occasional travel.


SALARY AND BENEFITS

This is a full-time, exempt position. Salary is commensurate with experience. Stop Soldier Suicide offers a benefits package for full-time teammates that includes personal time off, parental leave, military leave (as applicable), medical, dental, vision and life insurance, short and long term disability benefit, Employee Assistance Program, and a matching retirement plan.  


RECRUITING PROCESS

Applications will be reviewed on a rolling basis. A recruiter will be in touch to discuss next steps.  


Stop Soldier Suicide is committed to nondiscriminatory employment practices that are fully compliant with all federal, state and local laws and regulations, including making reasonable accommodations for its disabled employees as set forth in the Americans with Disabilities Act.


Thank You

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  • Location
    durham, North Carolina
  • Department
    Wellness Center
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level
  • Compensation
    $50k - $55k DOE