Wellness Coordinator

Wellness Center · Durham, North Carolina
Department Wellness Center
Employment Type Full-Time
Minimum Experience Mid-level
Compensation $50k - $55k DOE

Come join our team of highly motivated and caring professionals dedicated to delivering care that changes military veterans and their families’ lives!  We provide personal wellness coordination services through direct client contact, an intensive assessment process, crisis intervention, and ongoing monitoring throughout case following.

This position supports the mission of Stop Soldier Suicide by handling incoming requests for assistance, conducting suicide screenings and risk assessments, employing clinical interviewing and life coaching skills, and otherwise providing targeted case management services to the military and veteran community across the United States.  This position helps clients at all risk levels, including those exhibiting strong suicidal ideation and behaviors. In addition to assisting at-risk clients stabilize and manage their suicide risk, Wellness Coordinators establish long-term trusted relationships with at-risk clients and assists them in achieving empowerment, connectedness and a greater sense of purpose. The Wellness Coordinator is further responsible for connecting clients with appropriate resources and supports based on each client’s unique needs.

Stop Soldier Suicide is a fast-growing nonprofit organization that is a digital impact pioneer. Our purpose is to see a day where veterans are at no greater risk of taking their lives than any other American. We are a national leader in both veteran services and digital community building.

Individuals with a history of succeeding in a fast-paced environment that possess an entrepreneurial spirit, sound decision-making and interpersonal skills will strive in this position.


  • Respond within established timeframe to assigned client help requests by presenting a helpful, engaged and empathetic approach
  • Meet remotely and face-to-face with clients to conduct intakes, assessments and supportive case-management services
  • Work directly with clients in identifying barriers to self-sufficiency and developing action plans with needs-based objectives for overcoming these barriers through an established process 
  • Research and evaluate resources and services for referrals to clients, including post-resource follow-up to monitor resource effectiveness in solving specific client needs
  • Conduct appropriate follow-up services and support to high-risk clients, including ongoing case management, advocacy, systems navigation, and action planning
  • Create and maintain all client documentation to include required intake, suicide risk assessment, life coaching and wellness information per established procedures and protocols
  • Conduct complex suicide-risk assessments and suicide risk-management processes to measure and monitor client risk and wellbeing
  • Utilize clinical interviewing best practices to build appropriate therapeutic alliances with clients and elicit suicide ideation and personal risk factors
  • Regularly update client files to track individual needs, assessments, strategies and progress through ongoing case management and follow up
  • Participate in meetings and required work events, including staffing meetings to review and discuss cases involving high-risk clients and to assess associated issues for purposes of case management decisions, peer support and learning opportunities for the Wellness Center team
  • Prepare and submit data and reports following established timelines and procedures
  • Remain current with relevant literature, studies, and best practices in this field and demonstrate initiative through immersive learning and appropriate application in daily work
  • Perform other duties as assigned



  • Must believe in the core values of Stop Soldier Suicide and be driven by the mission of the organization to reduce military suicide rates to reach civilian parity by 2030
  • Master’s Degree in social work or counseling or human service field is required
  • Preferred provisional professional license but not required
  • Minimum of two years’ experience working with vulnerable and at-risk clients, preferably in a crisis contact center environment with at-risk veterans
  • Must be adaptable and able to work in an innovative environment and a culture of excellence and accountability
  • Ability to be highly professional and empathetic in all personal dealings with clients and family members, including those at high-suicide risk
  • Ability to establish and maintain professional boundaries in working with clients 
  • Capability to research and identify resources within communities across the United States 
  • Ability to work independently as well as be a part of the team, with minimal day-to-day supervision 
  • Ability to maintain a positive attitude, high degree of self-motivation, empathy, and resourcefulness
  • Commitment to proactive team participation and support
  • Must be client-focused and demonstrate a willingness to assist where/when needed
  • Must exhibit strong written and verbal communication skills with both internal and external contacts, including skills in active listening, development of client rapport, and conflict resolution 
  • Ability to assess and handle crisis situations and respond effectively, including effectively working with difficult clients
  • Demonstrated proficiency in using Microsoft Outlook, Word, Excel and other Microsoft applications
  • Must be prompt and dependable
  • Must further professional development by participating in and seeking out training opportunities
  • Must submit to and pass all required background checks as reasonably may be established
  • Hands-on crisis management and triage experience highly preferred
  • Military experience highly preferred; disabled veterans strongly encouraged to apply
  • Ability to conduct internet searches and conduct web-based research to meet client needs; familiarity with Slack and Sales Force systems is preferred but not required


Most of the work is done in an office environment; however, successful candidates must be able to:

  • Work weekends and flexible shifts as needed
  • Travel locally, in-state and out-of-state up to fifty percent (50%) of the time
  • Perform all job-related duties including client communication, operation of computers and office equipment, and maneuvering within the office as necessary, either with or without reasonable accommodation


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  • Location
    Durham, North Carolina
  • Department
    Wellness Center
  • Employment Type
  • Minimum Experience
  • Compensation
    $50k - $55k DOE